Warranty | KiwiLabs Pickleball Warranty Information Page

At KiwiLabs Pickleball, we are dedicated to delivering high-quality paddles backed by exceptional customer service. To ensure your complete satisfaction, we proudly offer our Better Dinks Guaranteed return policy and a 5-Month Limited Warranty on all paddles.

21-Day Better Dinks Guaranteed

Your paddle should feel right from the first game. That’s why every purchase comes with our 21-day risk-free trial.

  • If you’re not completely satisfied, contact us within 21 days of receiving your paddle for a full refund (minus shipping costs).

  • This guarantee allows you to test your paddle with confidence and make sure it meets your playing needs.

Shipping Policy

We stand behind the quality of our products and provide a hassle-free return and replacement process. Please note:

  • Customers are responsible for return and replacement shipping costs.

  • Refunds cover the product purchase price only; shipping fees are non-refundable.

If you have any questions, we’re always here to help.

5-Month Limited Warranty

All KiwiLabs paddles include a 5-month limited warranty covering:

  • Manufacturer defects

  • Workmanship issues

  • Missing parts

If your paddle is found defective within this period, KiwiLabs will, at its discretion:

  • Replace the defective paddle with a new one (same model or an equivalent value).

Important:

  • If purchased through an authorized retailer, please follow their return/exchange policy first.

  • KiwiLabs’ replacement obligation will not exceed the original purchase price.

  • We are not liable for loss of use, incidental costs, or damages.

Warranty Registration & Claims

To activate your warranty:

  • Register your paddle on our website after purchase.

  • Purchases made directly through our website are automatically registered.

To file a claim:

  • Submit your Order Number or Registration Number by emailing Larry@kiwipickleball.com.

Not Covered Under Warranty

Our warranty does not cover:

  • Normal wear and tear, abuse, or negligence

  • Modifications made after purchase

  • Fading graphics or excessive edge guard damage

  • Damage from striking non-pickleball objects (ground, other paddles, etc.)

  • Purchases from unauthorized sellers (e.g., Facebook Marketplace, Craigslist)

Still Need Help?

If you have any questions about your paddle or the warranty process, don’t hesitate to reach out. Our team is committed to making sure you get the best performance and experience from KiwiLabs Pickleball.